Refund policy

We offer a 90-day return policy on all non-custom, non-painted items. To qualify, items must be:

Unused and unpainted
Returned in the same condition as received
Properly packed for shipping

We ship with protective materials like bubble wrap to prevent damage. If your return arrives poorly packed and damaged in transit, it will be disqualified from a refund. If you’re unsure how to repack safely, reach out—we’d rather help than reject your return.

Custom & Made-to-Order Items

made-to-order products are final sale and are not eligible for returns or exchanges due to the time, labor, and materials involved. Because custom items cannot be resold or remade without full production cost, shipping damage claims for these items must be filed directly with the carrier.

These items are fully insured during shipping. If a custom or made-to-order item arrives damaged, the recipient must file a claim directly with the carrier. We’ll assist where possible, but you’ll need to provide:

Proof of purchase
Photos of the damaged item
Photos of all packing material and the shipping box from all sides

Please keep all packaging materials until the claim is resolved—discarding them may void your claim.

Assembly & Fragility Notice

Some items include small or delicate components that may shift or detach during transit due to their fragile nature or shipping vibrations. Detached but intact parts do not constitute damage or a defect.

To reduce breakage risk, certain parts may be intentionally packed unassembled and secured separately. This is a standard precaution and does not affect item completeness.

Customers are responsible for reattaching loose parts using a suitable adhesive (e.g., Gorilla Glue Gel or Bob Smith Industries Maxi-Cure cyanoacrylate).

Damaged Items (Non-Custom Goods)

All damage or defect reports must be submitted within 30 days of delivery. Submitting a report does not guarantee approval; all claims are reviewed based on the qualifying conditions below.

Items approved for return must be returned within 90 days of delivery. The method of resolution—repair or replacement—is determined solely by the shop. If a return is requested by the customer, or if the item is deemed unrepairable, a full refund may be offered at the shop’s discretion. Please contact Kevins3dLab@gmail.com to initiate the return process. Eligibility is subject to the qualifying returns and exclusions outlined below.

A return of the product is typically required. Please repackage items as securely as they were originally shipped to prevent further damage.

Important Notes:

Full return and refund requests for items damaged by the postal carrier are considered non-shop errors.
- The customer is responsible for return shipping in these cases. and are the customer’s responsibility to ship back.
We cover shipping for any approved repairs, replacement parts, or full replacements initiated by our shop.
Improper packaging during return transit may affect eligibility for replacement or refund.

Refunds & Replacements for Shop Errors

If your order has a verified shop-related error, we will cover return shipping and offer either:

Replacement parts
A full replacement
A full refund if you prefer to cancel

Shop errors that qualify include:

Wrong item received
Missing parts to complete your model
Major misprints (e.g., severe warping, layer shifting, non-functional parts)
Improper curing or post-processing that causes deformation

Refunds & Replacements Not Due to Shop Error

If the issue is not due to a verified shop error, the following applies:

Return shipping is the customer’s responsibility. We don’t provide prepaid labels. (If we provide one at your request, the actual label cost will be deducted from your refund.)
This applies even if ‘free shipping’ was selected at checkout; outbound shipping costs are still incurred by the shop.

Non-qualifying returns include (but are not limited to):

Normal characteristics of resin 3D prints, such as:
- Separated glue points or joints during shipping
- Visible support marks, pot marks, or leftover cleanup nubs
- Minor surface roughness, print texture, or layer lines
- Gaps or fitment issues fixable with sanding, putty, or glue
Buyer’s remorse or ordering the wrong item after the item has shipped
Requests for resizing or customization that were printed as ordered
Customer-requested cancellations after production has begun
Late Damage Reports:
- Damage reported more than 30 days after delivery is considered customer-caused.
  - Shipping damage is visible immediately upon opening the box.
    - Reports made after an extended delay are typically associated with:
    - Post-delivery handling
    - Improper storage
    - Assembly damage
    - Accidental breakage by the customer
- This does not include any print errors such as major layer shifts and is still covered by the shop.
- This reporting window may be extended during peak holiday shopping periods (November–December) at the shop’s sole discretion.
We do not cover damage caused by handling, assembly, modification, or normal wear after delivery.
Any issue not caused by a shop error

A 20% non-refundable production cost applies to approved returns where material and labor have already been incurred.

Order Cancellations (Pre-Shipment)

All items are produced to order. Once printing or production begins, materials are consumed and labor is performed. Customer-requested cancellations after production begins are subject to a non-refundable production materials fee. This fee is not a restocking fee and applies regardless of shipping status.

A 20% non-refundable production cost applies to approved returns where material and labor have already been incurred.

Non-Refundable Items

The following items are always non-refundable and non-exchangeable:

Made-to-order or altered models, including:
- Upscaled or resized versions requested by the buyer
- Custom models not carried by our shop or from outside designers
- Kitbashed or combined models, part swaps, or custom bases
Any item returned more than 90 days after delivery

Altered or customized models are produced specifically for you and cannot be resold or restocked.

European Union 14-Day Cooling-Off Period

Orders shipped to the EU qualify for a 14-day cooling-off period. You may cancel or return your order within 14 days for any reason, provided the item is unused and proof of purchase is included.

This right does not apply to custom-painted, made-to-order, or personalized items.

Refund Timeline

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 10 business days
Banks or credit card providers may require additional time to process refunds
If 15+ business days have passed since refund approval, contact us at Kevins3dLab@gmail.com